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NEWS from CPSC

U.S. Consumer Product Safety Commission

Office of Information and Public Affairs Washington, DC 20207
FOR IMMEDIATE RELEASECONTACT: Whirlpool Hotline: (800) 785-8897
October 16, 2001 CPSC Contact: Scott Wolfson
Release # 02-018 (301) 504-0580 Ext. 1189
Whirlpool Contact: Christopher Wyse
(616) 923-2727

CPSC, Whirlpool Announce Recall of Microwave-Hood Combinations

WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Whirlpool Corp., of Benton Harbor, Mich., is voluntarily recalling about 1.8 million microwave-hood combinations. These units can overheat and catch fire.

Whirlpool has received seven reports of fires involving these microwave- hood combinations. These incidents have resulted in extensive property damage. No injuries have been reported.

These are microwave oven and exhaust fan hood combination units that are installed above ranges. They were sold under the Whirlpool®, KitchenAid® and Kenmore® brand names. They have serial numbers that begin with XC. Open the door to locate the serial and model numbers. Department, electronics, home and appliance stores, as well as builder and remodelers, sold the microwave-hood combinations nationwide from January 1998 through September 2001 for between $249 and $749.

Consumers with recalled microwave-hood combinations should immediately stop using them and disconnect the units by unplugging them. Consumers can call Whirlpool Corp. for a free repair. Consumers can contact Whirlpool at (800) 785-8897 anytime. Consumers also can visit Whirlpool's web site at www.whirlpool.com. Consumers should have the model and serial number of their unit available when they call or visit the web site.

Whirlpool has developed a new "Consumer In-Home Service Repair Information" Pamphlet (pdf format). This pamphlet will provide consumers with detailed information concerning the cause of the fires and what the in-home repair will entail.

Countertop microwaves are not included in this recall.



The U.S. Consumer Product Safety Commission protects the public from unreasonable risks of injury or death from 15,000 types of consumer products under the agency's jurisdiction. To report a dangerous product or a product-related injury, call CPSC's hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270, or visit CPSC's web site at http://www.cpsc.gov/talk.html. For information on CPSC's fax-on-demand service, call the above numbers or visit the web site at http://www.cpsc.gov/cpscpub/pubs/103.html. To order a press release through fax-on-demand, call (301) 504-0051 from the handset of your fax machine and enter the release number. Consumers can obtain this release and recall information at CPSC's web site at http://www.cpsc.gov.

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